Your Back Office is the core of your organization. If your processes have a lot of blockers, the resulting loss of productivity will multiply throughout your entire company. For example, let’s say a organization acquires a new customer in minutes but requires a month to onboard a new employee or vendor. That’s a challenge because both your employees' skills and your partner’s products play a critical role in providing exceptional service to the customer. Therefore, if those components are not operating smoothly, your customer is ultimately who suffers. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

Outlining a plan is the most critical part of a migration. Every migration requires a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations should include search capabilities, security, mapping metadata, folder structure, and many other components that will help users to find pertinent content. It is imperative that you take the time to understand the problems you’re having and what is needed to move forward.